As DIYtie.co.uk is small business and is growing in popularity
at an amazing rate, we now find it impossible to answer all
the enquiries that come in to us, we are sorry about this and
really wish we could talk to everyone, but hopefully your answer
is below. If you really feel that your answer isn't below, please
e-mail us at the bottom of this page. We cannot guarantee an
answer - priority has to be given to existing customers and
current orders.
Please
read the FAQ first.
1: These are common general
questions along with the answers...
Do you have ? / send me a catalogue.
Sorry, no. We
do not have a printed catalogue, everything
available is on the website.
Do you deliver outside the UK.
Sorry, no, not yet. (But we hope to real soon!)
Do
you sell ....? / Where can I buy ?
If you can't find it on the web site, then
we do not sell it. We are unable to recommend other suppliers
for these goods.
Send me a sample / Donate a freebie / Sponsor
me
/ Worthy Causes
These requests come in daily we are not a large
multi-national company - we are a small team running a small
professional business. Due to the number of these type of requests,
the answer to all of these now has to be no, sorry.
How do I use this product / what is the best way to
achieve this result/ how much of this do I have to add, ........?
On the CD-ROM provided we have comprehensive Help
which we hope will assist you. We have divided the help files
into Conceptual Help and Proceedural
Guidance areas. However, we do not know all the
answers to everything, we try to update the 'help' pages as
and when we we learn from our own experiences and staff. The
video clips on the CD-ROM live up to the expression 'a picture
is worth a thousand words' and we feel work really well.
Can you do reciprocal links?
We do not exchange reciprocal links because we (currently)
feel the effort and managerial time needed detracts from our
core business activities.
2: Questions about the goods
we sell...
Please tell me more about
this product.
All the information/pictures available for each item
is on the website.
Can I print your templates on my printer?
Please consult your printer handbook or manufacturer.
Where appropriate we have, on the CD-ROM, placed links to the
main printer manufactures referance pages. These sites will
tell you all you need to know about your printer, it's just
a matter of finding the relavent pages. (We looked for ages
for one of our printers, an HP1125C. We were convinced that
the printer could only print A3. However, after nearly a week
of delving into the copious data on the HP site we were well
pleased, as a banner facility was discovered. - In the end it
was really easy!) (It was all in 'Start/'Settings/Printers/File/Properties/Features/Banner!)
Do you have trade/discount prices for large
orders?
No, all of our prices are structured for the individual to make
a DIYtie and sell them on, in this respect some are already
at trade level. However, should you wish to purchase the DIYtie
IPR or copyright please contact us.
3:
Questions about how we trade or operate...
Can I
open an account ?
Sorry, no. We do not
have to staff to operate at this level
I cannot get
through to you by telephone.
Please e-mail, it's much
quicker and cheaper. Messages that are left on the answerphone
are only picked up a couple of times a day. Some may not get answered
at all - as there just isn't enough hours in the day
to do it ! Telephone Messages are regarded as the lowest
priority, e-mails the highest.
You
haven't answered my e-mail.
Please
give us a chance - some questions do need longer to answer -
we cannot work 24/7 and again we have to prioritise e-mails.
If your question is in the FAQ - it will not be answered at
all.
But - some emails do get lost! So try again if you do not
hear back in a few days.
4:
Questions about your order & delivery...
I
have just placed an order, when will it arrive?
As soon as we
receive your cheque, most orders are despatched to you within
48 hours by different methods, many are sent on the same day
that you place the order - BUT - we are reliant on the postal/carrier
services.
Please allow 10 working days before enquiring.
I
have only received part of my order
We send from
several distribution points, if you order several goods, they
may not arrive at the same time. Please wait for the rest to
arrive.
Can
I pay you extra for a 24 hour guaranteed delivery ?
Sorry No, this is not
possible at the moment.
Do you have an extra delivery charge or + VAT for mainland UK?
All prices include postage and packing & delivery.
We feel that it is better if the price you initially see is
the total price for the goods.
Northern Ireland,
I.O.Man, Scilly, Channel Is,? (not UK mainland ?)
We can be charged
a hefty rate for some of these areas which we cannot absorb
in our prices - we will
ask you to pay £15.00 for delivery. We now use Royal Mail
special delivery, please email us before placing an order
if you are in doubt.
Business
Customers
If you cancel for no good reason, we will retain 25% or £10
of the total order value (which ever is the higher) to cover
processing fees.
You are
a business if you are making goods and selling to the public,
no matter how large or small. Organisations, Authorities and
Companies are also businesses.
Can
I buy online from the website...
No, not yet -sorry. We have found that occasionally the
way a computer has been set up (Firewalls/Browsers/Cookies etc)
can affect the way a shopping cart works and creates too many
enquires. (This may change in the near future)
Thanks,
from all here at the:-
DIYtie Team
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